Frequently asked questions | Kim Bao Lam

Where do KBL gold prices come from?

The public KBL gold-price board uses current data synchronized from the Kim Bao Lam POS.

How many grams are in one chỉ?

One chỉ is 3.75 grams.

Which USD/VND rate is used for customer-facing USD prices?

Customer-facing USD display and electronic international checkout use the Vietcombank USD SELL rate.

Are decorative stones diamonds?

Unless a specific product has separately verified gemstone or certification data, decorative stones are ordinary glass.

Does online ring sizing guarantee final fit?

No. Online conversion is approximate and should be confirmed before ordering.

Does a FedEx rate guarantee jewelry acceptance?

No. A carrier rate does not by itself confirm customs or precious-jewelry acceptance for a destination.

Can KBL-origin gold be exchanged at Kim Bao Lam?

For KBL-origin 610 jewelry that is eligible and identifiable at the store, KBL uses the Đổi Ngang KBL rule: same gold weight has zero gold-weight difference; the new SKU workmanship still applies, with shortages/surpluses calculated from current KBL 610 sell/buy prices.

Can gold bought from another jewelry store be exchanged at KBL?

Yes, it is handled as Đổi Vàng Bù rather than Đổi Ngang KBL. Old gold uses the current buy price, the new item uses the current sell price, and the final amount is recalculated by POS after actual weighing.

How much is the current trade-in adjustment?

There is no permanent fixed trade-in adjustment. It can change with the current gold price, old/new gold pair, weight, selected SKU and the store’s current POS configuration. The exact amount is recalculated by POS after actual weighing at the store.

Is the two-day exchange policy the same as regular KBL gold exchange?

No. The two-day exchange/refund policy is a separate return condition. Regular Đổi Ngang KBL / Đổi Vàng Bù follows the gold-exchange rules and current POS data.


Gold prices · Gold exchange / trade-in · Quick questions · Ring size · Warranty & exchange · FAQ